[ PLATFORM // OMNICHANNEL ]
One AI. Every channel.
Meet customers wherever they reach out. Syntax Voice handles voice, SMS, web chat, and email — and keeps the whole conversation in one continuous thread.
4 Channels
Voice, SMS, web chat, and email — one platform.
Unified
Every channel in a single conversation history.
A2P 10DLC
Compliant, registered SMS included.
Features
Pick Up Where They Left Off
A call that turns into a text turns into an email — Syntax Voice carries the full context across every channel.
Unified Thread · Rachel C.A2P 10DLC
Voice · 14:02
Consultation booked · Dr. Patel · Tue 2:30 PM
SMS · 14:02
Your Dr. Patel consult is confirmed for Tue 2:30 PM. Prep instructions: syntax.link/prep-48812
Reply · 14:04
Can I reschedule to Thursday?
Auto-Route · 14:04
Syntax Core detected reschedule intent · routing to calendar check
Channel-Smart Follow-Up
Booked an appointment by phone? Syntax Voice fires an SMS with prep details, gate codes, or tracking links the moment the call ends.
Unified Human Handoff
When a conversation escalates, the Syntax Specialist sees the entire history — call, chat, and text — for perfect continuity.
Specialist · Context PayloadLive
Caller
Rachel Chen · +1 469***
AI Transcript
“Water coming through my kitchen ceiling — it’s getting worse. It’s pooling now.”
Prior SMS
2h ago · Gate code delivered · rent.txt attached
SOP
Escalation · Water · Tier-1