[ LEGAL // DOCUMENT LIBRARY ]
Legal.
The agreements, policies, and disclosures that govern the Syntax Voice platform — 12 documents, each published at a stable URL with its own effective date and version. For our security posture and compliance status, see the Trust Center.
Customer Agreements
Terms of Service
Effective August 6, 2026The master agreement governing access to the Syntax Voice platform: services, fees, customer data, warranties, liability, and term.
Acceptable Use Policy
Effective August 6, 2026What you may not do with the platform, including telecom and messaging abuse, and how we enforce it.
Data Processing Addendum
Effective August 6, 2026How Syntax Voice processes personal data on your instructions as your processor, including sub-processors, security measures, and international transfers.
Business Associate Agreement
Effective August 6, 2026The HIPAA terms governing Protected Health Information for healthcare and NEMT workspaces.
Privacy
Privacy Policy
Effective August 6, 2026What personal data we collect, why, who we share it with, how long we keep it, and the rights you have over it.
Cookie Policy
Effective August 6, 2026The cookies and similar technologies we use on our website and dashboard, what each category does, and how to control them.
Sub-processors
Effective August 6, 2026The third parties that process personal data on our behalf, what each one receives, and how we notify you of changes.
Communications
Communications Policy
Effective August 6, 2026The communication channels routed through the platform: voice, email, and web chat. It covers the strict separation between the two SMS programs, and what a business takes on when it messages its own customers.
Account Notification Messaging Terms
Effective August 6, 2026The text-message program Syntax Voice operates to its own account holders: call summaries, urgent alerts, usage notices, and daily recaps.
Platform Messaging Safeguards
Effective August 6, 2026What Syntax Voice enforces on every text message sent through the platform: immediate STOP handling, HELP support, the sending window, the privacy guarantee, and the carrier-registration gate.