Unified 4 communication tools into one platform
A regional freight broker with 80 employees consolidated phone, email, SMS, and fax onto a single AWS-powered platform.
4 → 1
Tools replaced
62%
Monthly cost reduction
3× faster
Response time improvement
The Challenge
Lonestar Logistics was paying for four separate communication platforms: a Mitel PBX, a shared Gmail workspace, a Twilio SMS account, and an eFax service. Dispatchers had to check four different systems to track a single shipment's communication history. Training new hires took weeks because of the fragmented tooling.
The Solution
Syntax Voice migrated all communication to AWS: Amazon Connect for voice, Amazon SES for email, and Amazon Pinpoint for SMS. A unified Syntax Voice dashboard gives dispatchers a single view of all interactions per shipment. Number porting was completed in 48 hours with no service interruption.
The Results
Monthly communication costs dropped from $4,800 to $1,824 — a 62% reduction. Dispatcher response times improved 3× because they no longer switch between tools. New hire onboarding for communication tools went from 2 weeks to 2 hours.
“I didn't think we could get rid of Twilio, our PBX, AND our email provider all at once. Syntax Voice made it happen in a week.”
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