Cut missed appointments by 40% with automated SMS reminders
A 12-location dental practice in Central Texas replaced their legacy phone system and manual reminder calls with Syntax Voice.
-40%
Missed appointments
25 hrs
Staff hours saved/week
3 days
Setup time
The Challenge
Hill Country Dental Group operates 12 locations across the Austin–San Antonio corridor. Their front-desk staff spent hours each day making reminder calls manually, and their aging PBX system couldn't handle call routing between locations. Missed appointments were costing the practice an estimated $180,000 per year in lost revenue.
The Solution
Syntax Voice provisioned Amazon Connect across all 12 locations with unified call routing, so patients always reach the right office. Amazon Pinpoint powers automated SMS and voice reminders sent 48 hours and 2 hours before each appointment. The entire system was configured in 3 days with zero downtime during the transition.
The Results
Within the first month, no-show rates dropped from 18% to under 11% — a 40% improvement. Front-desk staff reclaimed 25 hours per week previously spent on manual calls. The practice estimates the system pays for itself 6× over through recovered appointment revenue alone.
“We went from dreading our phone system to not even thinking about it. It just works. And the appointment reminders have been a game-changer for our bottom line.”
Want results like Hill Country Dental Group?
Get a free consultation and see what Syntax Voice can do for your business.
Schedule a Consultation