Professional phone system for a growing brokerage — in hours, not weeks
An Austin-based brokerage needed a phone system that could scale from 5 to 30+ agents without breaking.
30
Agents onboarded
< 4 hrs
Provisioning time
99.99%
Uptime since launch
The Challenge
Bright Path Realty started with 5 agents sharing a single business phone number. When they grew to 30 agents in one year, calls were getting missed, voicemails went unreturned, and their reputation was suffering on review sites. Traditional PBX vendors quoted 4–6 weeks for installation and $22,000 in upfront costs.
The Solution
Syntax Voice provisioned Amazon Connect with per-agent direct numbers, an IVR menu for general inquiries, call recording for compliance, and real-time analytics. The entire system was live in under 4 hours. Each agent got a dedicated number that rings on their mobile app and desk phone simultaneously.
The Results
The brokerage hasn't missed a client call since launch. Call recording helped resolve two client disputes (in the agents' favor). The system has maintained 99.99% uptime over 8 months. When they added 6 more agents last quarter, it took 15 minutes to provision their lines.
“We went from 'this phone system is killing our growth' to 'our phone system is one of our competitive advantages.' That's not something I expected to say about phones.”
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