Building a Unified Communications Strategy on AWS

The Multi-Vendor Problem

Most SMBs cobble together communication tools from 3–5 different vendors: one for phones, one for email, another for SMS, maybe a separate chat platform. Each has its own login, its own billing, and its own data silo.

The result: your team wastes time switching between tools, and you have no unified view of customer interactions.

The AWS Solution

Amazon Web Services offers three best-in-class communication services:

Amazon Connect — Cloud contact center (voice, chat)

Amazon SES — Email sending and receiving

Amazon Pinpoint — SMS, push notifications, and customer engagement

Individually, each is powerful. Together, they give you a complete communication platform that rivals what enterprises spend millions on.

What Syntax Voice Brings Together

Our dashboard unifies all three services into a single interface:

One inbox for all customer interactions

Unified analytics — see phone, email, and SMS metrics side by side

Cross-channel context — when a customer calls, see their email and SMS history

Single billing — one monthly invoice instead of three

The Implementation Path

Assess — We audit your current communication stack and identify gaps

Plan — Choose which services you need (basic, standard, or premium tier)

Provision — We configure everything on AWS in your own account

Migrate — Port numbers, verify domains, register SMS campaigns

Launch — Go live with training and 30 days of priority support

Ready to Unify?

Schedule a consultation and we'll map out exactly what a unified communications strategy looks like for your business.