[ OMNICHANNEL CUSTOMER SUPPORT ]

Be there for every customer, on every channel.

An AI built on the latest models handles support across voice, SMS, chat, and email — and a real person steps in for the edge cases and when human input's needed.

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Example conversations the AI handles, each ending with the details it captured:

Caller: Hey — I was just charged twice for my order, and the second one is $240. I need it refunded.
Syntax Core: I'm on it. Order ORD-40718 was charged twice at 9:04 this morning — that second $240 is a duplicate.
Syntax Core: A refund this size gets a quick sign-off from a teammate — bringing one in now with everything ready.
Syntax Specialist: Hi Dana, this is Mateo. Your $240 is approved and refunding now — 3 to 5 days — and I'm texting your confirmation.

Captured details: Intent Refund, Amount $240.00, Order ORD-40718, Channel Voice → SMS, Resolution Approved, Sent to Human Yes.

Caller: Hi, my order was supposed to arrive Tuesday and it's still not here. Order 5582.
Syntax Core: Thanks — pulling up order 5582. It shipped Monday, but the carrier flagged a weather delay in transit.
Syntax Core: New delivery is tomorrow by 8 PM. Want me to text you the live tracking link?
Caller: Yes please, that'd be great.
Syntax Core: Done — tracking link sent by text, and I've added a $10 credit for the trouble.

Captured details: Intent Order Status, Order ORD-5582, Issue Carrier delay, New ETA Tomorrow, 8 PM, Channel Chat → SMS, Resolution Credit + tracking.

Caller: I need to move my appointment on Thursday — something came up at work.
Syntax Core: No problem. I see your 2:30 PM consultation Thursday. What day works better for you?
Caller: Could we do Monday afternoon instead?
Syntax Core: Monday at 3:15 PM is open — booked it, and I'm sending a calendar invite and text reminder now.

Captured details: Intent Reschedule, From Thu 2:30 PM, To Mon 3:15 PM, Channel Voice → SMS + Calendar, Resolution Confirmed.

[ HOW IT WORKS ]

Three layers, one platform.

Syntax Core

The AI that answers. It handles conversations across voice, SMS, chat, and email — answering questions, booking appointments, and resolving the routine in under 800ms, bounded by your knowledge base.

See how the AI works

Syntax Specialist

The humans in the loop. Trained agents step into any conversation with the full transcript and context already on their screen — so your customer never repeats themselves.

Meet the human layer

Syntax Flow™

The no-code builder. Drag and drop to design how each conversation flows and when to bring in a human, then deploy across your numbers and channels in minutes.

See the builder

Proven where every conversation counts.

Syntax Voice works for any support team — and it's battle-tested in the industries where a dropped conversation costs the most.

Home Services & HVAC

Capture the 62% of after-hours emergency calls that currently go to voicemail.

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Logistics & NEMT

Prevent the $204K annual loss from unrecoverable no-shows and missed dispatch calls.

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Property Management

Protect your asset from 2:00 AM emergencies and eliminate the $3,500 cost of a missed lease renewal.

View Property Management

Healthcare & MedSpa

Secure the $7,800 lifetime value of every missed consultation while you stay in the treatment room.

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Ironclad Guarantee

30 Days Back.

Get started in 5 easy steps, with custom flows deployed in days — not months. Keep the first month if the platform performs; get it back if it doesn't.

If after your first 30 paid days Syntax Voice hasn't changed how your team handles customer support, we refund every dollar. No questions asked.

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